Guest Information

Guest Information

Welcome to the Metro Inn Ryde!

          1. Welcome

          2. Hotel Policies

          3. Restaurant & Bar

          4. Local Restaurants

          5. Getting Around

          6. Public Transport

          7. Airport Shuttle

          8. Your Room

          9. Guest Services & Facilities

          10. Emergency Procedures

          11. Feedback

 

 

 

Dear Valued Guest,


I would like to take this opportunity to welcome you to the Metro Inn Ryde, I trust your stay will be comfortable and enjoyable.


Situated in a convenient location Metro Inn Ryde is just 14kms to the Sydney CBD and only 7kms to Sydney Olympic Park Homebush.


The safety and wellbeing of our guests is always a top priority. In light of the current COVID-19 situation, our Restaurant & Bar is closed for breakfast and dinner until further notice. A contact-free Room Service Continental Breakfast is available daily. Breakfast order forms can be obtained at reception. Please hand your order to reception before 8pm the night before you require breakfast.


Here at the Metro Inn Ryde we aim to provide our guests with the highest level of friendly and efficient customer service. If you should require any assistance throughout your stay with us please do not hesitate to contact our front desk. Front Desk hours are 7am to 8pm daily. (Office hours may vary, your understanding in this matter is appreciated).


Once again on behalf of Management and staff we would like to welcome you and thank you for choosing to stay with Metro Inns.


Robert Lee
Managing Director

 


 

Every guest is entitled to enjoy their stay.


If you are being disturbed by any guest, if there is any noise either on the balconies, in the hallways or in other rooms that interferes with your stay, please do not hesitate to call the night porter:


Call 333 from the phone in your room.


The manager is within his rights to call the police and have any and all disruptive persons removed immediately from the property without a warning. No refund will be offered to any persons removed from the property and charges may apply.


Please show respect for the guests around you and be considerate of your noise levels and activities.


Management.

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HOTEL POLICIES

Smoking
Smoking in rooms is strictly prohibited by law with fines of up to $300. Please be considerate of other guests and use the designated smoking area at the front or rear of the premises. Smoking is permitted on the balconies (please keep the balcony door closed to avoid smoke drifting into the room). 


Pets
Pet-friendly rooms are not available at Metro Inn Ryde. We reserve our right to take action if this is violated.


Cash Policy
We accept all major credit cards including Mastercard, Visa and Amex.
If paying by cash, it is our policy that you leave a bond to cover any extras (food, beverage, telephone etc).


Lost Property
Please check your room before leaving. If lost property is found, we will hold the items for you for three months from the date of check-out. If we do not receive handling instructions within this period, we reserve our right to dispose these items. Please note that we are unable to keep perishable items.


Reservations
Metro Inn Ryde is able to arrange future reservations on your behalf. You are welcome to phone Reservations on +61 2 9807 4022 to make the booking or visit www.rydeinn.com.au to book accommodation.

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RESTAURANT & BAR

 

Our Restaurant & Bar offers excellent meals and snacks, a licensed bar and a welcoming smile. In light of current COVID situations, the restaurant & bar is unavailable until further notice. We are unable to sell alcohol during this time. A Continental Breakfast will continue to be served by contact-free room service only.

Additional Breakfast Order Forms can be collected at reception. 

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LOCAL RESTAURANTS, FOOD DELIVERY, PUBS & CLUBS

 

Please click here for a list of Local Restaurants

 

Piazza Dining @ Top Ryde

(10-15 minute walk - map)

 

Grilled Out

(Opposite the Hotel - map)

 

Constitution Cafe Take Away

(Near Meadowbank Station - map)

 

Club Ryde

(10-15 minute walk - map)

 

Ryde Eastwood Leagues Club

(10-15 minute walk - map)

 

Royal Hotel Ryde

(15 minute walk - map)

 

West Ryde Hotel

(15 minute walk - map)

 

Delivery Options:

Uber Eats

Menulog

Deliveroo

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GETTING AROUND

 

Please click below for directions:

Map of our Local Area

Top Ryde Medical Centre

Ryde Late Night Chemist

Ryde Hospital

Concord Hospital

Chambers Cellars (Liquor Store)

Woolworths West Ryde

Top Ryde City Shopping Centre

IGA Meadowbank

Meadowbank Station

Meadowbank Ferry Wharf

West Ryde Station

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PUBLIC TRANSPORT

 

Buses to the CBD (Town Hall)

Buses to the CBD (Central Station)

 Buses to Parramatta

Buses to Top Ryde City

Buses to Meadowbank Station

Buses to Meadowbank Ferry Wharf

Bus & Light Rail to Circular Quay

Train to the City

Train to Sydney Olympic Park

Ferry to Circular Quay

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AIRPORT SHUTTLE

 

Please click here to make a booking or contact reception by dialing 9 on your telephone.

*Please note: this is a third party operator not associated with the Hotel. 

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YOUR ROOM

 

TELEVISION

To access Free To Air TV:
Press the ‘SOURCE’ button on the remote & select DTV

To access Foxtel TV (6 Channels):
Press the ‘SOURCE’ button on the remote & select ATV

AIR-CONDITIONING
Reverse cycle air-conditioning is individually controlled from the wall console in each room.

ALARM CLOCKS
Alarm clocks are placed by your bedside. Should you require any assistance with setting your alarm, please contact Reception.

HAIRDRYERS
For your convenience a hairdryer is located in your bathroom.

PILLOWS & BLAKETS
Extra Pillows & Blankets can be found in the wardrobe.

IRON & IRONING BOARD
Iron and ironing board are located in the cupboard in all rooms.

TEA & COFFEE MAKING FACILITIES
All rooms are provided with complimentary tea and coffee making facilities. Complimentary milk is replenished daily in your refrigerator. For additional supplies, please contact Reception.

PLATES & CUTLERY
Cutlery, Plates & Wine Glasses are available from reception when required.

CHECK-OUT TIME
Our check-out time is 10.00am unless prior arrangements have been made. We are happy to organize an extension for you, subject to availability. We do, however, reserve the right to charge guests additional fees for departures later than 11.30am. Please contact Reception should you wish to delay your departure

AFTER-HOURS ACCESS
Reception closes at 8pm each evening. Outside of reception hours, please enter & exit via the rear door which is located at the end of the building.

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GUEST SERVICES & FACILITIES

WAKE-UP CALLS
We will be delighted to provide a wake-up call at the time of your choice. Please contact Reception.

INTERNET
Free wireless is now available please contact reception during office hours for the code.
An Internet café is available in the foyer during office hours and is also free.

TELEPHONES
Your room telephone is direct dial to local, interstate and international numbers, (this means you do not need to be connected though our switch). When making an outside call, simply dial 0 for your dial tone and then the number which you wish to contact.
Telephone charges:

Local: 0.75c per call (flat rate)
Interstate and mobile: 0.75c per pulse (60 sec)
International: 0.75c per semi pulse (30 sec)

DIRECT ROOM DIALLING
Should you have other guests staying with us and you would like to contact their room directly, simply pick up your handset and dial their room number our system will automatically transfer your call. (There is no charge for this service)

POOL AND BBQ
The pool and BBQ area can be utilized between office hours. This area can be accessed via the pathway to the side of reception follow it to the front of the building. The gate is fixed with a child proof latch which is located on the left side of the gate, to release the latch pull the knob upwards and then pull the gate towards you. See reception for BBQ utensils.

Due to the current COVID restrictions, our Pool & BBQ area are currently closed. 

LAUNDRY & DRY CLEANING
Our guest laundry is located opposite the rear door $3.00 (3 x $1 coins) for the washing machine $2.00 for the dryer (1 x $2 coin).

We have an independent dry cleaner that services our hotel. They provide same day service to our guests (laundry must be dropped at reception prior to 9am). Please click here for a price list. Dry Cleaning forms are available from reception.

PRINTING & COPYING
Printing & photocopying service is available at our reception at a cost of $0.20 per page. 

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EMERGENCY PROCEDURES & FIRE SAFETY

EMERGENCY


In the event of an emergency situation, please contact Reception stating your location and the nature of the emergency.

After hours you can call the night-manager by dialling 333 from the phone in your room.

FIRE


Metro Inn Ryde is fully equipped with an advanced fire alarm and smoke detection system. In the event of a fire alarm, a public address system will be activated to keep you informed of the situation.
Please familiarise yourself with the safety information listed below and of the floor plan on the back of your guest room door.
Should you become aware of a fire or smell smoke, please call Reception and give the location, and we will investigate immediately.
In the unlikely event that there is an emergency in the building:

 

Remain calm.
 

Inform Reception by pressing 9 on your telephone. If you are advised to evacuate the building, feel the door and doorknob with the back of your hand before opening the door.
 

If heat is evident, stuff wet towels or anything else wet under the door. Remain close to the floor.
 

All guest room doors are fire proof in accordance with Australian Safety standards. If smoke is evident, open windows/balcony door to vent room. Hang a bedsheet out of the window to signal the rescue team. Do not attempt to climb down. Fill the sink with water – it may be needed for your protection.
 

If heat is not evident, open the door slowly, take your key and proceed to the nearest fire exit.
 

If you encounter smoke, crawl on your hands and knees. Once inside the fire stairs, keep walking down and do not stop until you exit the building on street level.
 

If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the stairway please notify Reception now.

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Metro Ryde Inn860 Victoria Road (Cnr Victoria Rd & Bowden St),Ryde NSW 2112
Phone: 02 9807 4022Fax: 02 9807 4020
Email: sales@rydeinn.com.au
Office Hours: 7am to 8pm Daily
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